IIE Higher Certificate in Information Technology in Support Services

Overview

The IIE Higher Certificate in IT in Support Services will equip the student with the skills to provide technical assistance and computer-related support in the business environment. Subjects focus on end-user computing, helpdesk support, basic web development, as well as business practice and communication. This qualification will offer a technical background in the discipline of network and applications.

Important dates

2025 Registrations Extended

• All other IIE Faculties extended until 8 March 2025
• IIE Faculty of Education extended until 1 March 2025

Course Outline

SKILLS YOU WILL DEVELOP
The skills developed during the duration of this IIE qualification include troubleshooting and problem-solving skills.

POSSIBLE CAREERS

• Support Technician
• Helpdesk support Technician
• Network LAN Technician
• System Support

DURATION

This is a one-year qualification offered by The Independent Institute of Education (The IIE) at IIE Rosebank College.

MODE OF DELIVERY

Contact (Full-time): Contact lectures take place during the day, on weekdays, at the following campuses: Bloemfontein, Braamfontein, Cape Town, Durban, Mbombela, Nelson Mandela Bay, Polokwane, and Pretoria.

Accreditation

The IIE Higher Certificate in Information Technology in Support Services by the Council on Higher Education (CHE) and is registered by the South African Qualifications Authority (SAQA) on the National Qualifications Framework (NQF) as a 120-credit qualification on Level 5 (SAQA ID No: 81866). On successful completion, you will receive a Higher Certificate in Information Technology in Support Services from The Independent Institute of Education (The IIE), a leading registered private provider of higher education in South Africa.

Requirements

Minimum Admission Requirements

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Modules

• Digital and Academic Literacies
• Computer Architecture
• Help Desk
• Introduction to Quantitative Thinking and Techniques
• Work Integrated Learning
• Client Systems Configuration
• Network Architecture A
• Introduction to Cyber Security

Pathways

The Independent Institute of Education (THE IIE) offers you the opportunity to start with a higher certificate and progress into a diploma or degree. There are several pathways offered by The IIE at IIE Rosebank College, that enable access to higher-level qualifications. Speak to the student advisor for more information. 

Device Requirements

DEVICE AND CONNECTIVITY SPECIFICATIONS REQUIRED FOR ONLINE STUDY:

• Reliable internet connection (we recommend 5-10 GB of data per month and an internet speed of at least 0.15 Mbps)
• Desktop PC or laptop with at least an i3 processor and 4GB RAM memory
• Windows 8 or macOS 10.15 (Microsoft Office 365 is available as a free download for IIE students), and Google Chrome, Microsoft Edge Chromium or Firefox
• A working webcam and microphone
• An uninterrupted power supply is also highly recommended

Important Information

This fact sheet is accurate at the time of publication. The Independent Institute of Education (The IIE) reserves the right to alter any of the content prior to the commencement of registration due to changes in regulation, policy,market requirements or any other valid reason.